She is a first-rate broker with a raft of listings. When a client of mine wanted to see one of them on Manhattan’s Upper West Side, I e-mailed that information to the broker, whom I’ll call “Gina,” touching off a dispute that riles me even as I pen this post.
To put the e-mail exchange in context, you need to know that I had asked on Tuesday, March 9, for an appointment at 10 a.m. on the Saturday before the one that is the subject of the e-mails below.
Gina wrote back what would work for her: later than 10 a.m. on Saturday or at an open house on Sunday. She didn’t provide details. When no open house appeared on the listing by that Thursday, I decided to e-mail her once again. Only in that way did I learn of one being scheduled for that Sunday at times she ultimately provided to me.
In the end, my client couldn’t make the open house, but Continue reading