Delta has a heap to learn about customer service

Notice what the old logo says: Book with confidence.

The only confidence I now have about Delta is how incompetent the airline is.

I have been trying since Sunday morning to book a replacement flight to Miami.  Not only has that proved impossible online, but it’s equally frustrating several other ways.

Try doing it online and all flights for the next two days  show as unavailable or the Web site says it cannot now help and to go back and try again. At one point, the site actually declared it was experiencing “turbulence,” and I should repeat my query “in a short while.”

I’ve had the same infuriating result for 27 hours as I write this post.

Other advice is to call Delta.  Tell me if you find the message as astonishing as do I: Continue reading