The High Road: There’s nothing like our banks

A savvy friend of mine who owns a real estate brokerage in Westchester County called me the other day to vent his feeling about TD Bank.

Also a lawyer, “Neal” had responded to a direct appeal that offered him an incredibly low rate for a Home Equity Line of Credit, or HELOC.  It indicated that his credit score was in the enviable 800s.  (“Neal” asked that I refrain from identifying him.)

All he had to do, the mailing proclaimed, was furnish documentation and wait for a response from TD’s loan headquarters in Mt. Laurel, N.J.

He received a response, all right: Continue reading

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