Trying to book short flights with Garuda is nightmare

5-Star?  Not in my book.  Not by a very long shot given appalling customer service.

5-Star? Not in my book. Not by a very long shot given appalling customer service.

The sluggish saga of my attempt to book a roundtrip flight between Bali and a small island began last Saturday.  As I start to draft this post on Wednesday morning, I still have been unable to get my tickets from Garuda, the small Indonesian airline with which I am condemned to deal.

Moreover, responses to my e-mail have gone unanswered or delayed intolerably.  When they arrive, the e-mails contain unreasonable requests.  The only time I seem to get anywhere is when I complain on Twitter and Facebook, proving that social media can have a use beyond seeing what “friends” enjoy for dinner.

You may wonder why I haven’t tried the services of a travel agency, as my wise friend Amanda advised me, or a travel site such as Orbitz.  Continue reading

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