The sluggish saga of my attempt to book a roundtrip flight between Bali and a small island began last Saturday. As I start to draft this post on Wednesday morning, I still have been unable to get my tickets from Garuda, the small Indonesian airline with which I am condemned to deal.
Moreover, responses to my e-mail have gone unanswered or delayed intolerably. When they arrive, the e-mails contain unreasonable requests. The only time I seem to get anywhere is when I complain on Twitter and Facebook, proving that social media can have a use beyond seeing what “friends” enjoy for dinner.
You may wonder why I haven’t tried the services of a travel agency, as my wise friend Amanda advised me, or a travel site such as Orbitz. Continue reading